OAKHOSTEL ZEN

FAQ

Can I make a reservation by phone?

We’re sorry, but we do not accept reservations by phone.
Please make a reservation from the home page.

When is the latest time I can check in?

The hotel door and front desk closes at 01:00 A.M., so please check in by 00:30 a.m.
After checking in, you can come and go any time.

Can I check out early?

If you would like to check out early, please inform the staff when you check in.
The front desk opens at 6:00 A.M.

Can I extend my check-out time?

After 10:00 A.M., check-out time can be extended for 1,000 yen per hour up until 1:00 P.M. (Private rooms until 12:00 P.M.)
After 1:00 P.M. (12:00 P.M. for private rooms), 1 standard room rate will be applied.
Also, depending on how many reservations there are, you may not be able to extend your check-out time.

Can I smoke in the room?

All rooms are non-smoking. There is a smoking space you may use.
If smoking is discovered outside the smoking space, a cleaning fee will be charged.

Are adult and children rates the same?

Children under 5 years of age stay for free. From age 6 and up all room rates are the same.
There is a minimum rate of at least 1 person.

Is there a safety deposit box?

There are coin lockers by the 1F reception.
There are no boxes in the private rooms.
Dormitories have own lockers and you can choose 4 digits security code.

Can I have a package sent to the hotel?

The front staff will receive paid-on-delivery packages only.

Can I check in before 15:00?

If the room is ready, you may check in before 15:00 P.M. for no extra charge.
Even if the room is not ready yet, you can leave your luggage at the front desk.

Is there breakfast service?

We are sorry, but we do not provide a breakfast service.
There is a shared kitchen that you may use.

Is there Wifi?

Yes, there is free Wi-Fi in our hostel.

Can I leave my luggage at the front desk before check in?

We can receive your luggage for free 1 week before you check in.
When you send anything yours, write “reservation name” and “check in date” on shipping slip please.
Postage must be paid in advance.

Can I leave my luggage at the front desk after checking out?

You can leave your luggage after-check out on the same day only for no extra charge.
If you would like to leave your luggage outside of those dates, there is a fee of 500 yen per item per day.

Can children stay in the dormitory room?

Children can stay in the dormitory room only with their parent or guardian.
A minimum reservation of 1 bed is required even for children under 5 years of age, so unfortunately you would not be able to stay in the same bed.

RESERVATION