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- Can I make a reservation by phone?
- We’re sorry, but we do not accept reservations by phone.
Please make a reservation from the home page.
- When is the latest time I can check in?
- The hotel door and front desk closes at 01:00 A.M., so please check in by 00:30 a.m.
After checking in, you can come and go any time.
- Can I check out early?
- If you would like to check out early, please inform the staff when you check in.
The front desk opens at 6:00 A.M.
- Can I extend my check-out time?
- After 10:00 A.M., check-out time can be extended for 1,000 yen per hour up until 1:00 P.M. (Private rooms until 12:00 P.M.)
After 1:00 P.M. (12:00 P.M. for private rooms), 1 standard room rate will be applied.
Also, depending on how many reservations there are, you may not be able to extend your check-out time.
- Can I smoke in the room?
- All rooms are non-smoking.
There is a smoking space you may use.
If smoking is discovered outside the smoking space, a cleaning fee will be charged.
- Are adult and children rates the same?
- Children under 5 years of age stay for free. From age 6 and up all room rates are the same.
There is a minimum rate of at least 1 person.
- Is there a safety deposit box?
- There are coin lockers by the 1F reception.
There are no boxes in the private rooms.
Dormitories have own lockers and you can choose 4 digits security code.
- Can I have a package sent to the hotel?
- The front staff will receive paid-on-delivery packages only.
- Can I check in before 15:00?
- If the room is ready, you may check in before 15:00 P.M. for no extra charge.
Even if the room is not ready yet, you can leave your luggage at the front desk.
- Is there breakfast service?
- We are sorry, but we do not provide a breakfast service.
There is a shared kitchen that you may use.
- Is there Wifi?
- Yes, there is free Wi-Fi in our hostel.
- Can I leave my luggage at the front desk before check in?
- We can receive your luggage for free 1 week before you check in.
When you send anything yours, write “reservation name” and “check in date” on shipping slip please.
Postage must be paid in advance.
- Can I leave my luggage at the front desk after checking out?
- You can leave your luggage after-check out on the same day only for no extra charge.
If you would like to leave your luggage outside of those dates, there is a fee of 500 yen per item per day.
- Can children stay in the dormitory room?
- Children can stay in the dormitory room only with their parent or guardian.
A minimum reservation of 1 bed is required even for children under 5 years of age, so unfortunately you would not be able to stay in the same bed.
Upcoming Events & NEWS
Hello there!! It's Kasumi from Oak Hostel Cabin. I'm here at ZEN today. Please come and say Hi! to our new crew Kevin!!
Hello, this is Kevin ! I am from France and I started to work in this wonderful Hostel ! I love ...
Oak Hostel Zen オークホステル禅 updated their profile picture.
How are you doing?
I visited Gero last month!
Gero is one of the famous hot spring spots in Japan.
I relaxed in the hot spring and enjoyed Hida beef.
Gero is far away from Tokyo, but you should go there if you like hot spring!
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